Privacy Policy

GRO3TH LTD ("GRO3TH", "we", "us" or "our") is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our websites, use our digital marketing services, access our white-label customer management platform or communicate with us.

We operate in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Depending on how you interact with our services, we may collect:

• Names, business names and job titles.
• Email addresses, telephone numbers and business addresses.
• Account registration and login information.
• Customer enquiries, messages and appointment details.
• Billing information, payment records and transaction details.
• Website usage, IP addresses, browser information and device information.
• Marketing preferences and communication consent records.
• Customer relationship management (CRM) records and information submitted through forms, chatbots or connected services.

We process personal information for the following purposes:

• Providing websites, digital marketing and customer acquisition services.
• Creating and managing customer accounts.
• Operating CRM systems and business automation tools.
• Managing enquiries, appointments and customer communications.
• Sending service notifications and account updates.
• Delivering marketing communications where legally permitted.
• Processing payments and maintaining financial records.
• Monitoring service performance and improving our products.
• Maintaining platform security and preventing fraud.
• Complying with applicable legal obligations.

We process personal information where an appropriate legal basis applies, including:

GRO3TH provides customer relationship management, marketing automation and customer acquisition services using technology supplied by third-party platform providers, including HighLevel and LeadConnector.

These services may include:

• Contact and lead management.
• Website and landing page hosting.
• Online forms and appointment scheduling.
• Email and SMS communication.
• Customer review management.
• Automated workflows and follow-up messages.
• AI-powered chatbots and customer communication tools.
• Reporting, analytics and customer activity tracking.

We may share personal information with trusted service providers where necessary to deliver our services.

These may include:

• HighLevel and LeadConnector for platform functionality.
• Website hosting and cloud infrastructure providers.
• Email, SMS and telecommunications providers.
• Payment processing services.
• Analytics and performance monitoring providers.
• Customer support and technical service providers.
• Other integrated services authorised by our business clients.

Some technology providers supporting our services may process or store personal information outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, we use appropriate safeguards, which may include UK adequacy regulations, approved contractual provisions or other legally recognised transfer mechanisms.

Information about applicable safeguards can be requested using the contact details below.

GRO3TH may provide automated communication services, including appointment reminders, customer follow-ups, service notifications and marketing campaigns.

Marketing communications will only be sent where permitted under applicable data protection and electronic marketing laws.

Recipients can unsubscribe from marketing emails using the unsubscribe link provided or opt out of marketing text messages using the available opt-out instructions.

We respect communication preferences and maintain suppression records where necessary.

Our websites and platform may use cookies and similar technologies for:

• Essential website functionality.
• Account authentication and security.
• Remembering user preferences.
• Measuring website performance.
• Analytics and marketing attribution.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include access controls, authentication, encryption where appropriate, secure service providers and restricted access to customer information.

No online system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information, the services provided and applicable legal requirements.

When information is no longer required, it will be securely deleted or anonymised, subject to lawful retention requirements and backup processes.

Subject to applicable legal conditions and exemptions, individuals may have the right to:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of eligible personal information.
• Withdraw consent where processing relies on consent.
• Challenge certain solely automated decisions that produce legal or similarly significant effects.

Some GRO3TH services may use artificial intelligence to assist with customer enquiries, appointment management, content generation and business communications.

Where AI services process personal information, we aim to use appropriate safeguards and limit processing to authorised purposes.

We do not intend to use solely automated decision-making that produces legal or similarly significant effects on individuals without complying with applicable legal requirements.

Our business services are not directed at children.

We do not knowingly collect personal information directly from children for our own marketing purposes.

If we become aware that personal information has been collected unlawfully, we will take appropriate action.

We may update this Privacy Policy to reflect changes in our services, technology providers or legal requirements.

The latest version will be published on our website with an updated effective date.

For questions about this Privacy Policy or the handling of personal information, contact: